Terms of Service

Last Updated: 01 January 2024

1. Definitions

• "Company," "We," "Us," "Our": Peasiso Limited, registered in England and Wales
• "Customer," "You," "Your": Any individual or entity using our website or purchasing our products/services
• "Services": All products, services, and information provided by Peasiso Limited
• "Website": www.peasiso.co.uk and all associated subdomains
• "Agreement": These Terms of Service together with our Privacy Policy and Cookie Policy

2. About Peasiso Limited

3. Use of Website

3.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to our systems or networks
• Use any automated means (bots, scrapers) without our express permission
• Introduce viruses, malware, or other harmful code
• Use the website for fraudulent purposes or misrepresent your identity
• Interfere with the website's functionality or other users' access

3.2 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must notify us immediately of any unauthorised use.

4. Products and Services

4.1 Product Descriptions

We strive to accurately describe all products and services. However, we do not warrant that descriptions are complete, accurate, or error-free. Images are for illustrative purposes only.

4.2 Pricing

All prices are listed in GBP (£) and are subject to change without notice. Prices exclude VAT where applicable. We reserve the right to correct pricing errors.

4.3 Availability

Products and services are subject to availability. We reserve the right to discontinue any product or service at any time without notice.

5. Orders and Contracts

5.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order. A contract is formed only when we accept your order and provide order confirmation.

5.2 Cancellation

You may cancel orders in accordance with our cancellation policy. Custom or bespoke orders may not be cancellable once production has begun. Contact us for specific cancellation terms.

5.3 Payment Terms

Payment terms are specified at the time of order. For business customers, we may offer credit terms subject to approval. Late payments may incur interest at 8% above the Bank of England base rate.

6. Delivery and Shipping

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery
• You must inspect goods upon delivery and report any damage within 48 hours
• Delivery charges are calculated based on weight, size, and destination
• International deliveries may be subject to customs duties and import taxes

7. Returns and Refunds

7.1 Standard Products

Unused, unopened products in original packaging may be returned within 14 days of delivery. Return shipping costs are the customer's responsibility unless the product is faulty.

7.2 Faulty Products

If a product is faulty or not as described, we will provide a full refund or replacement. Please contact us immediately with details and supporting evidence (photos).

7.3 Refund Processing

Refunds are processed within 14 days of receiving returned goods. Refunds are made to the original payment method.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Peasiso Limited or its licensors and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission. The Peasiso Limited name and logo are trademarks and may not be used without permission.

9. Limitation of Liability

• We are not liable for indirect, consequential, or incidental damages
• Our total liability is limited to the value of the order or £1,000, whichever is greater
• We do not exclude liability for death, personal injury, fraud, or any liability that cannot be excluded by law
• We are not responsible for delays caused by events beyond our reasonable control (force majeure)

10. Indemnification

You agree to indemnify and hold harmless Peasiso Limited, its directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the website or services
• Your violation of these terms
• Your violation of third-party rights
• Any content you submit to us

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy and Cookie Policy, which form part of these terms.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these sites. Access them at your own risk.

13. Termination

We reserve the right to terminate or suspend your access to our website and services at any time, without notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

Upon termination, your right to use the website ceases immediately. Provisions that by their nature should survive termination will continue in effect.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

For material changes, we will provide additional notice (e.g., email or website banner).

15. Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Peasiso Limited regarding the use of our website and services, superseding any prior agreements.

18. Contact Us

If you have questions about these Terms of Service, please contact us: